Question 1

Do I need a referral to book an appointment?

Accepted Answer

No. Anyone can book a comprehensive hearing evaluation with us directly, no physician referral required. If your insurance or physician would like documentation, we're happy to coordinate and share results with your care team.

Question 2

What happens at my first appointment?

Accepted Answer

Plan for about 45 to 60 unhurried minutes. We start with your history and an otoscopic exam, then perform complete diagnostic testing (pure-tone, speech-in-noise, and middle-ear analysis). You'll review every result with your audiologist the same visit and leave with a clear, personalized plan.

Question 3

How soon can I be seen?

Accepted Answer

Most patients are seen within the week. If getting to an office is difficult, we also offer concierge at-home visits and remote care .

Question 4

How do I know if I actually have hearing loss?

Accepted Answer

Common early signs include turning the TV up louder than others prefer, struggling to follow conversation in restaurants, frequently asking people to repeat themselves, or feeling drained after social events. A single evaluation gives you a clear, objective answer, and peace of mind either way.

Question 5

Which brands do you carry?

Accepted Answer

Every major manufacturer, including Oticon, Phonak, Widex, Signia, Starkey, ReSound, Rexton, and Unitron. Because we're brand-neutral, we recommend what genuinely fits you, not whatever one company wants us to sell. See them all on our hearing aids page .

Question 6

How do you choose the right device for me?

Accepted Answer

We match the technology to your hearing test, your lifestyle, and your budget, then verify the fitting with real-ear measurement so the prescription is tuned to your actual ears. No guesswork, and no upsells.

Question 7

How much do hearing aids cost?

Accepted Answer

Cost depends on the level of technology you need, and we're transparent about it before you commit. We'll check your insurance benefits, explain your options at every price point, and never pressure you toward the most expensive choice. Financing is available.

Question 8

Can I try hearing aids before fully committing?

Accepted Answer

Yes. We offer trial periods so you can experience the devices in your real life, and several manufacturers offer at-home trial programs. Adjustments and fine-tuning during this period are part of the process.

Question 9

How long do hearing aids last?

Accepted Answer

Most last about five to seven years with good care. We handle cleanings, maintenance, and repairs to keep yours performing, and we'll guide you on when an upgrade is genuinely worth it.

Question 10

Do you accept insurance?

Accepted Answer

We work with most major insurance plans and will verify your specific benefits for you before your visit, so you know what to expect. Learn more on our insurance & benefits page .

Question 11

Is the hearing evaluation covered?

Accepted Answer

Diagnostic hearing evaluations are often covered, fully or in part, depending on your plan. We check this in advance and explain any out-of-pocket cost clearly, with no surprises.

Question 12

What if I don't have hearing aid benefits?

Accepted Answer

Many plans cover diagnostics but not devices. If that's your situation, we offer transparent pricing and financing options so you can move forward comfortably. We'll always find the right solution for your budget.

Question 13

Where are your offices?

Accepted Answer

We have two locations: Midtown Manhattan (421 7th Ave, Ste 707, entrance on W 33rd St) and Garden City, Long Island (300 Garden City Plaza, Ste 248). Hours and directions are on our contact page .

Question 14

Do you offer at-home visits?

Accepted Answer

Yes. Our concierge service brings full diagnostic testing, fittings, and follow-up to your home across Manhattan, Brooklyn, Queens, the Bronx, and throughout Long Island, with the same equipment and standard of care as our offices.

Question 15

Can you adjust my hearing aids remotely?

Accepted Answer

Yes. Once you're set up, we can program and fine-tune many hearing aids remotely. We're currently licensed for remote care in New York, New Jersey, and Vermont, with more states on the way.

Question 16

I bought my hearing aids elsewhere. Can you help?

Accepted Answer

Absolutely. Through our transfer of care program we welcome patients fitted by any other provider, and pick up your care seamlessly, including programming, repairs, and ongoing support.

Question 17

Can you help with ringing in my ears?

Accepted Answer

Yes. We provide comprehensive tinnitus consultations , evaluating the underlying causes and building an evidence-based plan that may combine sound therapy, device-based relief, and coping strategies to reduce its daily impact.

Question 18

Do you make custom hearing protection?

Accepted Answer

We do, made from precise ear impressions for a perfect seal. We craft custom protection for musicians, swimmers, shooters, sleepers, and high-noise professionals, partnering with Sensaphonics and Westone.

Question 19

Do you see children, or only adults?

Accepted Answer

Our focus is adolescent and adult hearing care. If we aren't the right fit for a specific need, we'll gladly point you toward a trusted colleague who is.